Refund Policy

Effective Date: March 13, 2024

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a. Refund Eligibility: Refunds may be considered at the sole discretion of the Company under the following circumstances:

      i. Termination by the Client: The Client may terminate this Agreement upon written notice to   the Company under the following                       circumstances:

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             1. If the Company breaches any material term of this Agreement and fails to cure such breach within 10 days of receiving written                      notice thereof, the Client shall be entitled to  a refund of 100% of the total fees paid.

             2. If the Client cancels the agreement prior to the Commencement of Services, the Client  shall be entitled to a refund of 100% of                          the total fees paid.

             3. If the Client cancels the agreement after the Commencement of Services, the Client  shall NOT be entitled to a refund.

                 ii. Termination by the Company: The Company may terminate this Agreement upon written  notice to the Client under the                                    following circumstances:

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      1. If the Company cancels the agreement prior to the Commencement of Services with Cause, the Client shall be entitled to a refund                    of 100% of   the total fees paid, less an administrative fee of $300.

      2. If the Company cancels the agreement prior to the Commencement of Services without Cause, the Client shall be entitled to a                         refund of 100%  of the total fees paid.

      3. If the Company cancels the agreement after the Commencement of Services in the event of a breach by the Client in any of the                       material terms of this Agreement and fails  to cure such breach within 10 days of receiving written notice thereof, the Client shall                    NOT be entitled to a refund.

      4. If the Company cancels the agreement after the Commencement of Services because it  determines, in its sole discretion, that                           continuation of the Agreement would be impractical or detrimental to the interests of the Company. Justifiable reasons for such                   termination include, but are not limited to:

                         a. Client’s Unprofessional Conduct: Engagement in behavior by the Client that is deemed unprofessional, unethical, or                                         damaging to the Company’s reputation.

                         b. Irreconcilable Creative Differences: Fundamental disagreements regarding  the creative direction or scope of the work                                          that cannot be resolved despite good faith efforts by both parties.

                         c. Unforeseen Circumstances: Occurrence of events beyond the Company’s control that significantly impede the ability to                                         continue providing services under this Agreement, including but not limited to natural disasters,                                                                          government actions, or significant operational disruptions.

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In the event of such termination, the Client shall be entitled to a refund of 40% of the total fees paid plus any processing fee charged by the payment gateway to process a refund. The Client acknowledges that this amount represents a reasonable estimate of the Company’s anticipated damages and is not intended as a penalty.

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2. Commencement of Services: The Company shall communicate the “Commencement of Services” date to the Client in writing, which shall be the date on which the Company begins providing the services. The Client acknowledges that the Company’s obligation to start work is contingent upon receipt of the full upfront payment.

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3. With Cause: “Cause” includes:

               a. The Client behaves in an abusive or uncivil manner toward the Company.

               b. The Company receives a formal or informal allegation, complaint, demand, or Action   in any form made by a third party                                  relating to the Client, the Client’s Work, or the  Client’s Royalties.

               c. The Client breaches any warranty contained within this Agreement.

               d. The Client breaches this Agreement, which is not cured within 10 days of written  notice.

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4. Effect of Termination:

a. The Client shall immediately cease using any services or materials provided by the  Company.

 

Refund Process

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Top Three Solutions,  LLC strives to ensure our clients are satisfied with the services provided. We have established a clear and efficient refund process for any eligible circumstances. If you wish to request a refund, please follow the steps outlined below:

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1. Prepare Your Request:

   • Gather all relevant information about your service agreement, including the contract number, date of payment, and details of the services rendered.

2. Compose an Email:

   • Address your email to refund@topthreesolutions.com

   • Include the subject line: “Refund Request – [Your Full Name] – [Contract Number]”.

3. Email Content:

   • In the body of the email, provide the following details:

     • Your full name and contact information.

     • Contract number and date of payment.

     • A detailed explanation of the reason for your refund request.

     • Any supporting documentation that may be relevant (e.g., proof of payment, communication records, etc.).

1. Submission:

   • Send the email to refund@topthreesolutions.com

   • Ensure you receive an automated confirmation that your request has been received.

2. Review Process:

   • Our Refund Department will review your request within 4-5 business days.

   • You may be contacted for additional information or clarification if necessary.

3. Decision and Response:

   • Once your request has been reviewed, you will receive a formal response via email outlining the decision.

   • If your refund is approved, the email will include details on the refund amount and the expected timeline for the refund to be processed.

4. Refund Processing:

   • Approved refunds will be processed within 4-5 business days from the date of the approval email.

   • The refund will be credited back to the original method of payment unless otherwise specified.

Important Notes

• Eligibility: Refunds are subject to the terms outlined in our Refund Policy found in your Agreement. Ensure you review the policy to determine your eligibility before submitting a request.

• Non-Refundable Circumstances: Refunds will not be issued if the service has commenced and the client decides to cancel the agreement post-commencement, except under specific conditions outlined in our Refund Policy.

• Administrative Fees: In certain circumstances, an administrative fee may be deducted from the refund amount. These details will be specified in the approval email if applicable.

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If you have any questions or concerns about this Refund Policy or practices, please contact us at:

TOP THREE SOLUTIONS
1309 Coffeen Ave Ste 1200 Sheridan, WY  82801
925-255-1480